FAQs

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We use images provided by manufacturers and these may change from time to time.

Images of natural products are representative and you will not receive the exact item pictured.

Where can I view my sales receipt?

When you order has been received it will be picked and an invoice sent to you.

Should you require a copy of this invoice please contact the sales office.

How can I return an item?

Should you receive an item that is damaged please contact the sales office on the day that it is received and they will advise on the course of action.

 

Will you restock items indicated as “out of stock?”

We make every effort to keep all items in stock but this can be difficult with seasonal variations particularly on raw food products. Please do contact the sales office if you would like an update as to when a product will be restocked.

Where can I ship my order?

We are based in Northern Ireland and primarily supply our products to Northern Ireland, Republic of Ireland and United Kingdom.

We also supply a number of European countries and can discuss shipping options for further afield.